Last updated: October 10, 2026
This Privacy Policy explains how Le Way Go LLC (“Le Way Go”, “we”, “us”) collects, uses and protects your personal information when you visit lewaygo.com, book a tour or use the Le Way Go City Guide.
On this page
- Summary of key points
- 1. What information we collect
- 2. How we use your information
- 3. Legal bases (visitors from the EU, UK and Switzerland)
- 4. Who we share your information with
- 5. Cookies and tracking
- 6. International transfers
- 7. How long we keep your information
- 8. How we keep your information safe
- 9. Children
- 10. Your privacy rights
- 11. Do-Not-Track and Global Privacy Control
- 12. Rights of US residents
- 13. Rights in other regions
- 14. Changes to this policy
- 15. How to contact us
Summary of key points
- What we collect: the details you give us to book (name, email, mobile phone, tour, date and guests) and basic technical data when you use our website.
- Why: to book and deliver your tickets, help you on your trip, process refunds, keep our services secure and meet legal obligations.
- Payments: handled by Stripe. We never see or store your full card number.
- Sharing: only with the companies needed to provide your booking, such as the tour operator and our payment and messaging providers.
- We do not sell your personal information and we do not share it for targeted advertising.
- Your rights: you can ask to see, correct or delete your information at any time.
1. What information we collect
Information you give us
- Booking details: first and last name, email address, mobile phone number, tour, date, departure time and the number of guests in each age category. We do not ask for the names of other guests unless an operator requires it.
- Messages: what you send us by email, text message, phone or our contact form.
- Payment information: collected and processed by Stripe. We receive the payment confirmation, the card brand and its last four digits, never the full card number or security code.
Information collected automatically
- Device and log data: IP address, browser type, device type, pages viewed and the date and time of your visit. We use it to keep the website secure and working.
- Cookies: small files the website needs to work, as described in our Cookie Policy.
Le Way Go City Guide app
- Your private access link and your favorites.
- Audio tours, maps and photos you download are saved on your device.
- Location: only if you allow it, the app uses your location on your device to show places near you. We do not keep a history of your location.
We do not collect sensitive information (such as health data, religion or precise financial data) and we do not knowingly collect information from children under 13.
2. How we use your information
- to book and buy your tickets from the operator, and send them to you
- to send booking confirmations, changes and reminders by email and text message
- to answer your questions and handle changes, cancellations and refunds
- to give you access to the City Guide
- to prevent fraud and keep our services secure
- to improve our website and services, using aggregated information
- to meet legal, tax and accounting obligations
- to send news and offers, only if you agreed. Every message has an unsubscribe link.
3. Legal bases (visitors from the EU, UK and Switzerland)
If you are in the European Economic Area, the United Kingdom or Switzerland, we process your information on these legal bases:
- Contract: to provide the booking you asked for.
- Legitimate interests: to keep our services secure, prevent fraud and improve our services.
- Legal obligation: to meet tax and accounting rules.
- Consent: for marketing messages and optional cookies. You can withdraw your consent at any time.
4. Who we share your information with
We share only what each company needs to do its job:
- Tour operators and partners (Statue City Cruises, Alcatraz City Cruises, Big Bus Tours): to issue your tickets.
- Stripe: to process payments and refunds.
- Service providers under contract: website hosting and security (including Cloudflare), email and text message delivery.
- Travel platforms such as Viator or GetYourGuide, if you booked through them.
- Authorities, when the law requires it, or to protect our rights and the safety of others.
- A buyer or successor, if our business is sold or merged.
We have not sold or shared personal information for targeted advertising in the last 12 months, and we do not plan to.
5. Cookies and tracking
We use only the cookies our website needs to work, and Stripe uses cookies on the payment page to prevent fraud. We count visits with Cloudflare Web Analytics, which does not use cookies or track you across websites. We do not use advertising or remarketing cookies. If we add other analytics or optional cookies, we will ask for your consent first. Details are in our Cookie Policy.
6. International transfers
We are based in the United States and our providers store information in the United States. If you visit from another country, your information is transferred to and processed in the United States. Where the law requires it, we use safeguards such as standard contractual clauses.
7. How long we keep your information
We keep booking records for as long as needed to provide your booking and to meet tax and accounting obligations, for as long as those rules require (up to 7 years). Messages to our support team are kept for up to 2 years. Then we delete or anonymize the information.
8. How we keep your information safe
We use encryption in transit (HTTPS), access controls, and trusted providers that protect your data. No system on the internet is 100% secure, so we cannot guarantee absolute security. Please contact us if you notice anything unusual.
9. Children
Our website and app are not directed to children under 13, and we do not knowingly collect their personal information. Parents and guardians book for children; we only record a child’s age category. If you believe a child gave us personal information, contact us and we will delete it.
10. Your privacy rights
Wherever you live, you can:
- ask what personal information we have about you and get a copy
- ask us to correct it
- ask us to delete it, unless we must keep it for legal reasons
- withdraw your consent to marketing at any time, using the unsubscribe link or by contacting us
To make a request, email [email protected]. We may ask you to confirm your identity. We reply within 45 days.
11. Do-Not-Track and Global Privacy Control
We do not track you across other websites. We treat a Global Privacy Control (GPC) signal from your browser as a request to opt out of any sale or sharing of your information, which we do not do anyway.
12. Rights of US residents
If you live in California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah and Virginia, or another state with a consumer privacy law, you have these rights, subject to the law of your state:
- to know whether we process your personal information and to access it
- to correct inaccuracies
- to delete your personal information
- to get a copy in a portable format
- to opt out of the sale of your personal information, targeted advertising and profiling (we do none of these)
- not to be treated differently for using your rights
Categories of personal information we collected in the last 12 months:
| Category | Examples | Collected |
|---|---|---|
| Identifiers | Name, email, phone number, IP address | Yes |
| Commercial information | Bookings, payment confirmations, refunds | Yes |
| Internet activity | Pages viewed, browser and device type | Yes |
| Geolocation | Location used on your device by the City Guide, only with your permission; not stored by us | No |
| Sensitive personal information | Health, religion, precise financial data | No |
| Biometric information | Fingerprints, face scans | No |
How to use your rights: email [email protected] or write to us at the address below. You can use an authorized agent. If we refuse your request, you can appeal by replying to our answer; we will respond within 45 days, and if you are still not satisfied you can contact your state attorney general.
California “Shine the Light”: California residents can ask once a year for information about personal information shared with third parties for their direct marketing. We do not share personal information for that purpose.
13. Rights in other regions
If you are in the European Economic Area, the United Kingdom, Switzerland, Canada or Australia, you also have the right to object to or restrict our processing, and to complain to your local data protection authority. Contact us first and we will try to help.
14. Changes to this policy
We may update this policy. The new version will be posted here with a new date. If the changes are important, we will tell you by email or on the website.
15. How to contact us
Le Way Go LLC
6500 W Irving Park Rd
Chicago, IL 60634
USA
Email: [email protected]
Phone: (646) 279-7493